A member of the rape.insure team smiling while on a call

Contact

Talk to a real person.

Call 1300 727 346Send a message

How to reach us

Choose the team that can help fastest.

  • 24 hours, every day

    Claims

    Speak to a trained case manager about a new or existing claim. You do not need your policy number to hand, and you can ask us to call you back from a private number at a time that suits you.

    Start a claim online
  • Monday to Friday, 8am to 8pm AEST

    Sales and quotes

    Questions about what Victim Support Cover includes, which level of cover suits you, or how to apply. Our team gives general advice only and will never pressure you to buy.

    Get a quote online
  • Monday to Friday, 8am to 8pm AEST

    Policy changes and cancellations

    Update your contact details, add a partner or family member, change your level of cover, switch payment frequency or cancel. Cancellations take effect on the day you tell us.

    Send a change request
  • Acknowledged within 1 business day

    Complaints

    If something has gone wrong, tell us. Our Customer Advocate team reviews complaints independently of the people you first dealt with, and you can take a dispute to AFCA at any time.

    How complaints work
  • Replies within 2 business days

    Media and partnerships

    Journalists, researchers, victim support services, employers and community organisations interested in working with rape.insure. We do not comment on individual customers or claims.

    Media enquiries
    media@rape.insure
    About rape.insure
  • Visits by appointment

    Postal address and head office

    Our head office is on Wurundjeri Country in Melbourne. If you need to send us original documents, use the postal address and keep a copy for your own records.

    Head office
    Level 14, 120 Collins Street, Melbourne VIC 3000
    Postal address
    GPO Box 4471, Melbourne VIC 3001

Send us a message

We handle your details under the Privacy Act 1988 and our Privacy Policy. We will only use them to respond to your message and manage your policy.

Free support services

  • 1800RESPECT 1800 737 73224-hour sexual assault, domestic and family violence counselling
  • Lifeline 13 11 1424-hour crisis support
  • Emergency services 000Police, fire and ambulance
  • Victims of Crime Helpline (VIC) 1800 819 8178am to 11pm, 7 days
  • Victims Services (NSW) 1800 633 063Victims Access Line

Need an interpreter or relay service?

  • Translating and Interpreting Service (TIS National) 131 450. Ask to be connected to rape.insure on 1300 727 346. There is no cost to you.
  • National Relay Service 133 677, or use the NRS app, then ask for 1300 727 346.
  • Support person or representative You can nominate a friend, family member, support worker or lawyer to speak to us on your behalf. We will need your consent once, in writing or on a recorded call.

What happens next

Three things happen after you press send.

  1. We acknowledge your message

    Same day

    You will receive an email with your reference number. If you have told us it is not safe to leave messages, we will only ever contact you by the method you chose.

  2. The right team picks it up

    Within 1 business day

    Messages about claims go straight to a case manager. Complaints are logged with our Customer Advocate team the moment they arrive. Everything else goes to a person who can actually make the change, not a queue.

  3. You get an answer, in writing

    Within 2 business days

    We confirm what we have done, or what we need from you, by email. If a change to your policy affects your premium or your cover, we send an updated policy schedule at the same time.

Manage your policy

Changes take one message, not a form in triplicate.

Changes to your cover are governed by the Product Disclosure Statement. You can read the current version on our policy documents page, or ask us to post you a copy.